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Re: Sony AXSM 512GB S48 Card Failure/Repair

Re: Sony AXSM 512GB S48 Card Failure/Repair

Kirk Miles

Sony recently replaced some XQD media for us that was still under warranty.

I reached out to Sony service and support at 877-591-7669. I spoke to a friendly human being who sent an email , and the rest of the process was completed through correspondence.

I provided them with proof of purchase, and they replaced the media in a reasonable amount of time.  If you do not have a proof of purchase, I don’t know that they will be of assistance.

I recognize you are concerned about a much lower volume, proprietary media for professional use only, whereas XQD is used in some professional and some consumer products.  Just letting you know our experience. 

Kirk Miles
Austin TX 

Sent from a phone. 

On Jun 30, 2021, at 9:03 AM, esl34@... wrote:

Hey all, 

I've got a Sony AXSM512GB S48 card that stopped working while in camera (F55//R7).  AXS Utility will recognize it but can't repair, mount, or reformat.  I called Sony (thru standard channels) and the phone rep was unable to provide any help or locate someone that could...and never got back to me with more info as promised.  Any advice from those that may have experienced similar? Sony are you out there?  I'm really hoping this isn't a $2500 bookmark!

Eric Liner
Producer, Cinematographer
607.254.2191 (office)
607.227.0350 (cell)

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